Returns
How can I return an item?
To return an item to us for refund or exchange, please login to: https://jupiterfashionuk.com
You will need your order number (from your order confirmation email) and postcode. Simply tick the item (s) you wish to return, your reason code and any exchange information.
Print your label and follow instructions to send back to us. Returns are free of charge.
If using the paperless return option, please add your despatch note to your parcel to help us process quickly.
*Please note, for returns from outside mainland UK, please email us and we will provide information on how to return. Email us with your order number to return@jupiterfashionuk.com
What is your return policy?
If the Goods are defective, incorrect or damaged on delivery, please notify us as soon as you become aware of any problem and return the Goods to us. On cancellation for whatever reason, you must return to us the Goods we have delivered to you.
You have 14 days from purchase to return an item for a refund. All returns are free of charge.
Can I exchange for another size/colour?
You sure can. Simply indicate the item (s) that you wish to receive as your exchange using the online portal. Please note only like for like products can be exchanged
How long do I have to return a product?
You have 14 days to return any products to us for a refund and 60 days for an exchange.
Can I cancel my order?
You may cancel your order for Goods at any stage before the Goods are dispatched and up to 14 calendar days after Goods are delivered. To cancel your order login to your account or reach out via whatsapp and return the Goods to us within 14 days. We will (at your option) exchange the Goods or refund you the amount paid for the Goods provided that the Goods are complete, unused, in 'as new' condition and with any accessories. We hold the right to reduce the amount of money refunded should the goods returned show evidence of use beyond the handling necessary to see whether the goods are as expected.
If you cancel prior to dispatch of the Goods we will make a Refund to you.
When will I receive my refund or exchange?
Refunds will be made (less any applicable discount) by re-crediting your payment card account from which the money was originally debited. All refunds will be made within 14 days of us receiving the returned goods or upon evidence that you have returned the goods to us.
A full refund will be issued if the goods are returned with no sign of unreasonable use which would lead to the diminished value of the products. The refund will include standard postage costs if postage costs have been incurred.
Once we receive your returned goods, you exchange will be sent (subject to stock availability) within 14 days of us receiving the returned goods or proof of postage.